EQ MSS - FAQs

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A list of frequently asked questions is shown below. Click on the relevant question to expand and view the answer. If you cannot locate the specific answer to your question then please contact the relevant organisation. Contact details can be found on the contact page.

My Password is incorrect

If you have forgotten or lost your password, please click on the forgotten password button on the homepage. From here please answer the preceding security and known information questions, clicking next step when finished.

Once your identity has been confirmed you will be able to set a new password.

How do I change my password?

Once you have successfully logged in you will be able to change your password within the "Your Account" page. Please ensure you save changes when finished.

What should I do if my account is disabled?

If you account is disabled please contact your administrator.

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0345 408 2991

member.web@equiniti.com

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